Returns & Exchanges

🎀🎁 Extended (60-Day) Return Period for Holiday Shopping 🎁🎀

Great news gift givers! For orders purchased from November 7 through December 1, we're extending our return window from 30 to 60 days. If you want to surprise someone with the fastest swim gear on the planet, we're all in for it and want to help out however we can. Happy gifting!

Domestic (US) Orders:

You can start a return through our Return and Exchange Portal.

We accept returns or exchanges on most items within 30 days of receipt. Please note that the following fees may be withheld from refunds:

A return shipping fee (usually $5-10)
The credit card processing fee from your order (roughly 3% of order value that is kept by the credit card processor)

For most orders, we offer the ability for these fees to be waived by selecting store credit in lieu of a direct refund.

When returning multiple orders, please make sure each item is shipped using the return label associated with the correct product. Shipping items with mixed up labels may result in refunds not being issued correctly.

International Orders:

For international orders, please contact ROKA Multisport Customer Service to initiate a return for refund or store credit that can be used towards a future purchase.

We do not cover return shipping costs for international orders or accept exchanges through our US site. We do not have control over duties and taxes for return shipments, and customers may be responsible for paying such fees if and when they are enforced by customs agencies.

Open-Box, Outlet and/or Final-Sale Items:

Any open-box items, items from our outlet store, or items otherwise marked "Final Sale" will be restricted to exchanges or store credit only.

For any additional questions or concerns regarding returns, please visit our help center here.

Timing of Refunds:

Refunds typically process within 3-5 business days from when they arrive at our returns handling facility. You may follow your return tracking number to see when your package is delivered.